Privacy Policy

Effective Date: September 22, 2025

Introduction

At Daisy Sweep, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how long we retain it, and the choices you have regarding your personal information.

Information We Collect

  • Booking details: name, email, phone number, service address, selected service, date, and time.
  • Payments: amount, transaction status, and payment method. Full credit/debit card details are not stored by Daisy Sweep. Payments are securely processed by trusted third-party providers (e.g., Stripe, PayPal).
  • Communications: messages sent to us via email, website forms, or WhatsApp.
  • Website usage data: cookies, analytics, and similar technologies (e.g., IP address, browser type, pages visited).

How We Use Your Information

We use the data we collect for the following purposes:

  • To confirm, schedule, and provide cleaning services.
  • To send reminders, invoices, confirmations, and updates about your booking.
  • To respond to inquiries and provide customer support.
  • To process secure payments.
  • To improve our website, marketing, and services.
  • To run advertising campaigns and measure their effectiveness through third-party platforms.

Payments

We do not store or process card details directly. All payments are handled securely by third-party providers such as Stripe and PayPal, according to their own privacy policies.

Data Sharing

We do not sell or rent your personal information. We may share your data only in the following cases:

  • Cleaning staff: limited details (address, service time, specific notes) required to perform the service.
  • Service providers: technology partners such as hosting, analytics, payment processors, and advertising networks.
  • Legal requirements: when required by law or valid legal process.

Cookies and Similar Technologies

  • Essential cookies: required for bookings and secure navigation.
  • Analytics cookies: to measure website traffic and performance.
  • Marketing cookies: to deliver relevant advertising and track campaign performance across third-party platforms.

Our website uses cookies and similar technologies to ensure functionality, enhance performance, and support marketing efforts. These include:

You can control cookies through your browser settings. Please note that disabling cookies may limit certain website features.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law:

  • Booking and customer records: up to 24 months after last service.
  • Billing and financial records: 7 years (for legal/tax purposes).
  • Customer communications (email, WhatsApp): up to 24 months.
  • Marketing and analytics data: up to 26 months, or shorter if configured.
  • Backups: securely retained for up to 90 days before being overwritten.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates.
  • Request deletion of your information (subject to legal/tax requirements).
  • Opt-out of marketing communications.
  • Control or disable cookies through browser settings.

To exercise these rights, contact us at contact@daisysweep.com